GENOS Emotional Intelligence

“Emotional intelligence describes a set of skills which define how effectively you perceive, understand, reason with and manage your own and others’ feelings”.

Our ability to develop our Social Capital – to be able to work with and influence others for productive benefits is fast becoming recognised as one of the most important factors in both personal and professional success. It sounds obvious, but until recently little emphasis has been placed on developing the so called ‘soft skills’. The lack of value associated with developing ‘soft skills’ has been kicked to the curb by recent research demonstrating a clear relationship between emotional intelligence and success across a number of roles including management, sales and customer service. Put simply those with higher levels of EI outperformed their lower rated counterparts.

While the idea of emotions at work might sound a bit ‘touchy-feely’, the reality is quite different. Our emotions have evolved for their adaptive value. They are the invisible threads that guide us to adjust our behaviour so we can win friends and influence people. When we dismiss these cues because feelings or emotions don’t belong at work we do so at our own peril. Enhancing EI can dramatically improve your decisions, behaviour and performance at work.

The good news is that we all have the ability to develop and enhance our demonstration of EI behaviour in the workplace.

How Does It Work?

The Genos EI online assessment produces a multi-rater profile. The 360º feedback shows how frequently you currently demonstrate emotionally intelligent behaviour across seven skill sets as detailed in the model below.

EI Diagram




Once the assessment is complete, an individual debrief provides a unique understanding of the relevance and impact of the profile on current work performance. All profiles come with development resources and plans.

How is this used?

There are a range of applications for the Genos suite of EI products including:

  • Coaching
  • Career counselling and development
  • Leadership development
  • Talent identification and management
  • Recruitment

Check out this article on ‘Leaders Ability to Engage’


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