Townsville City Council


  • 1700 STAFF, 190000 RESIDENTS

Townsville is the capital of Northern Australia, and Townsville City Council is the largest regional council in Queensland, employing approximately 1700 staff to service some 190000 residents.

The council is undergoing a program of transformational change, to ensure it continues to be best positioned to effectively deliver key services.

As part of that change program, a number of new positions have been created at Townsville City Council, spanning a range of business units. TP Human Capital is handling the search for suitable people on behalf of Townsville City Council, and we would be very interested to hear from candidates interested in the following permanent opportunities. Click on the this link for more detail on the roles, and a portal for application:

Internal Investigators : 2 roles : Click here to Submit your application

20/05/17: The Position Description will be finalised this week, please call or email to receive a copy once finalised.

These are Two NEW positions which will ensure investigations into Council-related matters, including complaints received both externally and internally, are dealt with in an effective and timely manner.  In addition to detailed investigation, the work will include receipt and assessment of complaints and preparation of reports encompassing but not limited to the following key areas:

  • Work-practices
  • Serious Misconduct
  • Corrupt Conduct
  • Workplace Harassment
  • Serious Work Health and Safety Incidents
  • Complex Workers Compensation claims
  • Sexual Harassment
  • Workplace Discrimination

Both roles will require experience at Senior levels:

  • Demonstrated expertise in complaint handling processes and of ethical and professional practice standards with the ability to operate effectively with a high degree of autonomy in a high volume, sensitive and complex work environment.
  • Demonstrated expertise in the interpretation, application and provision of advice of legislation, standards, policies and procedures as they relate to the assessment, management and investigation of complaints.
  • Excellent verbal, written and interpersonal communication skills, including ability to prepare reports and briefing notes for the Chief Executive or senior officers on complex and sensitive issues.

1. Investigator – Legal / Criminal experience focus

  • Demonstrated expertise in the interpretation, application and provision of advice of legislation, standards, policies and procedures as they relate to the assessment, management and investigation of complaints.
  • Demonstrated significant experience (minimum 5 years) in the management, coordination and conduct of complex investigations including a working knowledge of laws of evidence and procedures for the gathering of evidence.
  • Conduct detailed investigations into matters, including the collection of admissible evidence and the preparation of detailed reports recommending action in response to substantiated breaches of process, ethical standards, the Council’s Code of Conduct and legislative obligations
  • Qualifications and significant experience practicing in the fields of law, criminal/legal investigations or investigative interviewing.

2. Investigator – Forensic Accounting / Business focus

  • Demonstrated understanding of and experience in financial management, internal auditing and business systems to effectively research and  obtain necessary evidence during investigative processes.
  • Qualifications and significant experience practicing in forensic accounting.

For further confidential discussions please contact Clayton Cook at TP Human Capital on 07 4772 3800 or Email. Applications close 2 June.

Click here to download .pdf Job Advertisement

Click here to submit your Application


April 2017 : The below Team Manager roles are on-hold currently until an Internal Organisation Review is completed.  

  • Team Manager – Economic Development
  • Team Manager – Divisional Support
  • Team Manager – Community Engagement Unit
  • Team Manager – Development Assessment
  • Team Manager – Water Network
  • Team Manager – Mechanical Operations
  • Team Manager – Galleries and Libraries

Position Descriptions : download

Alternatively, email your resume and cover letter to  Please specify the role(s) you are targeting in the subject line.  Or phone Clayton Cook, Managing Director (07) 4772 3800.

You can also find out more about the Townsville City Council at the council’s website: note that direct applications are not being accepted.

If you would like to read more on the change process, you can access the Nous Consulting report here.

Life in Townville

Townsville itself is a thriving city with access to a variety of world class education facilities, townsville-beachquality health care, affordable housing, unique retailing, spectacular events and entertainment, a great restaurant & coffee scene, an international airport with excellent connections to Brisbane, Sydney & Melbourne, and a wide range of outdoor recreation options. It’s a brilliant spot to raise a family. And with over 300 days of sunshine each year, Townsville’s lifestyle is second to none.

Townsville Enterprise web site :
Regional Lifestyle :
Things to do :
Real Estate:

A seachange doesn’t mean your career has to be mothballed. These are mid-level Management roles that integrate managerial, operational, and strategic responsibilities, working with what anyone would consider a large and complex business, but dovetail with a move to a place that would usually be limited to your holiday destination. You get to have your cake and eat it too: maintaining your career trajectory & momentum, but also getting to live a fantastic, relaxed, tropical lifestyle.

TP Human Capital are 100% based and owned in Townsville, and are the city’s largest and best known HR firm. Who better to speak to about jobs in NQ than the NQ specialists.


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