JCU Administration Conference 23,24 April 2014

We are very proud to be involved for the second year in the James Cook University Administration Conference held at Jupiters Casino in Townsville on the 23/24 April 2014.

Last year we had three of our talented facilitators running a number of workshops, this jcu conference-deanyear we had two (Dean and Brian) attend, with two Keynote Addresses and a number of workshops run with a variety of topics.
– Culture (individuals part of creating culture)
– Emotional Intelligence – developing and communicating
– Crucial Conversations for Leaders (a popular topic)

See below for summaries of the sessions TP human capital delivered this year:


CULTURE: What is it and how to create it?

Speaker: Mr Dean Tuckey Mr Brian Kneipp TP Human Capital

When working in a large organisation we often feel too small to have an impact on our workplace and the way people behave, contribute and interrelate. This interactive address looks at the foundations that make for a safer, more productive and more enjoyable workplace and how people in any position in the organisation can take practical steps and lead a revolution that creates a better place to work.

EMOTIONAL INTELLIGENCE: What is it and why does it matter?

Speaker: Mr Dean Tuckey & Mr Brian Kneipp TP Human Capitalbrian jcu

In this entertaining and engaging talk Dean and Brian explore why we sometimes act in emotionally unintelligent ways and shine the spotlight on how developing our emotional intelligence can help us improve every relationship we have. Along the way they move emotional intelligence from airy fairy psycho-babble to hard science and show how it correlates with improvements in productivity, performance, interpersonal effectiveness, leadership capability and job satisfaction. The good news is that unlike IQ which is largely fixed, we can all develop our EQ.



The most effective leaders step up at the right moments to have crucial conversations. They challenge behaviours that hinder performance and impact negatively on team culture. They hold themselves and others at all levels of the organisation accountable. This workshop looks at the mindsets, redirect behaviour, maintain relationships and sustain a healthy workplace.


Emotional intelligence is a set of skills that help us to understand and manage emotions in brian dean tphuman capital jcuourselves and others. Your ability to understand your emotions, to be aware of them and how they impact the way you behave and relate to others is key to improving your ‘people’ skills and will ultimately help you achieve greater job satisfaction. The great news is that emotional intelligence can be developed and improved over time. This workshop provides a range of strategies for:

  • Increasing your emotional awareness of self and others;
  • Talking openly and appropriately with work colleagues;
  • Maintaining positive moods; and
  • Dealing effectively with stress


Traditional ideas of management and our biology encourage us to act in emotionally unintelligent ways. This workshop briefly explains these unhelpful forces, along with the benefits of developing our EQ. More specifically the workshop identifies the specific EI skill sets that are most crucial when it comes to leading others. Using a combination of deliberate practice techniques and examples of everyday situations, Dean will demonstrate how the emotional intelligence muscle can be built one fibre at a time.


At the core of emotional intelligence is our ability to ‘play nicely’ with others. Success in dean-jcu conferencetoday’s workplace is largely based on our ability to build strong professional relationships. These relationships are built through our capacity to be consistent in our approach to others; to appreciate and acknowledge others perspective and adjust accordingly; to step up to crucial conversations as required; and to effectively manage difficult situations. This session looks at practical strategies for:

  • Raising the awareness of your verbal and non-verbal communication;
  • Creating more trusting and genuine relationships with people;
  • Bringing up difficult topics; and
  • Influencing others.


Research demonstrates the causal relationship between how a person is led and their level of engagement. More specifically the level of engagement is highly correlated with the emotional intelligence of a person’s direct manager. Engagement is important, because employee engagement creates job satisfaction and drives performance. Based around the universal drivers of engagement this workshop provides practical strategies for:

  • More effectively engaging, motivating and responding to others
  • Achieving greater buy in for your workplace decisions
  • Enhancing the work performance of others
  • Improving workplace morale and job satisfaction.