This program has been developed specifically for a large North Queensland organisation with a focus on creating exceptional customer service. The outcomes of this program are:

• Identify what your customer service experience is like
• Explore the different Types of customers and understand how to deal with each type
• Handle requests that cannot be met, or outside the scope of your responsibility
• Identify hot spots that cause customer frustration
• Deal with difficult customers in a professional manner

If you are looking for a similar program tailored to your business or team contact us today: