Today more than ever, organisations need to go beyond simply showcasing the products and services they offer and invest in developing strong relationships. It’s essential that they provide a unique customer experience by anticipating their customers’ needs and exceeding their expectations every single time.
In this fun and insightful program, you will identify what defines the customer experience and how from the very first moment you can either turn them away or turn them into racing fans that come back again and again. You will also explore the different needs of customers and ways you can adjust your style to get more of what you want from your customer.

This program is suitable for anyone in the customer service industry whose role is based on personal interactions either face to face or over the phone

You will:

Identify what your customer service experience is like

Explore the different Types of customers and understand how to deal with each type

Handle requests that cannot be met, or outside the scope of your responsibility

Identify hot spots that cause customer frustration

Deal with difficult customers in a professional manner

Duration 1-Day (9am to 4pm)