Scenario Based Learning and Communication
Brian helps employees in customer facing roles care more – care more for each other, the business and the customer.
He believes that engaged caring employees who enjoy their work are less disruptive, more likely to create great experiences for their clients and be more at peace with themselves and each other. What’s more is that caring employees increase productivity and profitability.
Brian’s work centres around scenario based learning. He studies the environment to create ‘real life’ scenarios or role plays. This can prove to be an extremely powerful tool to help participants see real life playing out in front of them.
The big result you get when you work with Brian are positive changes in the way employees deal with customers and each other.
For big employee and customer impact and real results in short sharp bursts or for internal training video content, contact Brian now.