Customer loyalty is built one successful service interaction at a time. Business survival is dependent on our customers and their satisfaction, it is essential that employees provide exceptional customer service.

Customer service is made up of ‘positive defining moments’ or ‘moments of truth’, this program helps employees learn skills to consistently create positive defining moments that yield satisfied customers, inspire ongoing trust in your brand and bring customers back.

This program is suitable for anyone in the customer service industry whose role is based on personal interactions either face to face or over the phone.

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